Horizon Power customer service teams will never demand over the phone:
- Immediate payment
- Request your credit card or debit card details
- Threaten same-day disconnection for non-payment
We may request account details to verify your identity when you call us.
Tips to protect you:
- Never act under pressure. Scammers often use fear and urgency to trick you into paying.
- Verify all contact. Always contact the organisation using official contact details - never use numbers or links provided in the call or message.
- Legitimate businesses won't ask for payments through unusual methods like gift cards, wire transfers or crypto.
- Train your team. Ensure employees know how to identify scam attempts and what to do if they receive one.
This is part of a broader trend of scammers targeting households or businesses by pretending to be from trusted organisations.
Whether it’s a government agency like the ATO or a well-known company such as Horizon Power, the goal is always the same: to pressure you into handing over money or sensitive information.
Where to get help
- Visit Scamwatch to learn more about scams or report an incident.
- Access free resources for small businesses at the Australian Cyber Security Centre.
- Call Horizon Power directly on Horizon Power directly on 1800 267 926 or via horizonpower.com.au/contact-us.
Stay alert, talk to your staff, and if in doubt, contact us directly. A moment of caution can save your business thousands.