Our crews are working around the clock - monitoring weather, assessing damage, and checking safety risks to reconnect power to affected properties as soon as it's safe to do so.
Exmouth
- The damage is extensive, so restoring power will take time.
- Some areas may be without power for long periods due to access and safety issues.
- More teams arrived yesterday and today to help local crews.
- Western Power is supporting efforts with their helicopter for aerial inspections to speed up damage assessments.
Carnarvon
- Power has been restored to nearly 1,600 properties.
- About 35 customers remain without power. Crews are aiming to restore power to most of these properties today.
Thank you for your patience and support as we work to restore power in your community.
Exmouth:
- Power has been restored to 144 customers.
- Additional crews are on their way to support local crews to restore power to affected properties as soon as it is safe to do so.
- Our crews are focused on making sites safe and assessing the full extent of damage.
Carnarvon:
- Power has been restored to most properties. 40 customers are currently without power.
- Restoration works will continue as long as weather conditions allow.
If you receive a fault note, here’s what to do...
Some properties may need to be disconnected and electrical repairs completed before these properties are safe to reconnect to the network.
1. Speak with a Licenced Electrician
If your property isn’t electrically safe, we can’t restore your power until the issue is fixed. Contact a Licenced Electrician (make sure they work for a WA Licensed Electrical Contractor) to inspect and repair the damage. You’ll need to pay for this work.
2. Fault is repaired
Once the Licenced Electrician has inspected and repaired the damage, they will issue an electrical safety certificate confirming it is safe to restore power. They will send a Notice of Completion to Horizon Power and leave a copy of the safety certificate with you.
3. Horizon Power is notified
Your Licenced Electrician will then request for your power to be reconnected by Horizon Power when they submit the Notice of Completion.
4. Power is restored
If it’s safe to do so, Horizon Power will then arrange to restore your power. We’re working to complete reconnections as quickly as we can.
| Download fact sheet for restoring power after a fault notice | ||
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Four steps to restore power after receiving fault notice [0.07 MB] |
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Frequently asked questions
It’s difficult to give a specific answer to these right now. We know this may be frustrating however we always put the safety of the community and our employees first and we need to assess the areas impacted first.
When there is an outage, there are many factors that determine how quickly we can turn the power back on. This includes having safe access to our powerlines and infrastructure or to damaged homes and businesses.
Once the cyclone passes, our crews will start the process of inspecting infrastructure, to identify any damage due to water or debris and ensure it’s safe to turn the power on.
When it’s safe to do so, we'll restore power to affected customers and communities as soon as we can.
Remember, never try to turn your power back on if you are not sure it is safe to do so.
When we respond after an emergency weather event, we will must first ensure any site is safe for our crews and for the community.
We then assess the damage and prioritise the order of repairs so power to the greatest number of customers can be restored as soon as possible, along with power to essential health and community services.
Once we complete the repairs, the typical sequence in the restoration process is as follows (with some occurring simultaneously):
- Essential services
Efforts to restore power to emergency service and critical community infrastructure is a priority - such as hospitals, police, ambulance, fire brigade and water treatment facilities. - High voltage lines
Are the backbone of the network, supplying power to many customers across a large geographic area. - Localised faults
Affects clusters of homes and businesses and involves distribution powerlines which connect to individual locations such as powerlines in local streets. - Individual homes and businesses
When network repairs are completed, service lines that connect power to individual homes and businesses are repaired.
After a cyclone, there can be a number of safety challenges for our teams to reconnect power to your property.
Your safety means everything to us and we thank you for your patience as we work hard to restore power to your community as quickly as we can.
+ Download our fact sheet about reconnecting power if you've received a fault notice
